Certificate of Technical Studies in Help Desk Support

Learning Outcomes

Recipients of the Certificate of Technical Studies in Help Desk Support will have demonstrated

1. clarity in verbal and written communication to accurately convey technical information and to critically read and interpret technical literature;
2. the ability to critically analyze and solve real world technical support issues understanding the legal and ethical concerns;
3. mastery in installing, configuring, and troubleshooting software and hardware enabling graduates to critically analyze and react to new developments in their field;
4. the utilization of mathematics to collect, analyze and interpret technical data collected through investigation and experimentation; and
5. an application of basic networks, repairing workstations and performing upgrades in a hands-on experience.

Required courses for Certificate of Technical Studies in Help Desk Support

Summer Semester		Hours
CIS 105:	Computer Concepts	3
		3
Fall Semester		Hours
CIS 115:	Software Applications	3
CIT 101:	Network Essentials	3
CIT 110:	Help Desk Tools and Techniques	3
ENGL 101:	Composition & Rhetoric I	3
SPCH 110:	Principles of Speech	3
		15
Spring Semester		Hours
CIS 205:	Advanced MS Word	3
CIS 207:	Advanced MS Excel	3
CIS 209:	Advanced MS Access	3
CIT 112:	Support of Emerging Technologies	3
CIT 190:	Help Desk Specialist Internship	3
		15
Total credit hours		33

Students must meet prerequisites before taking any given course.

All BPCC students are expected to be familiar with College policies, requirements, procedures and regulations. Students must assume final responsibility for being acquainted with College policies. In no case will a regulation be waived or an exception be granted because a student pleads ignorance of the regulation.

Students pursuing associate degrees, academic certificates or technical competency areas at BPCC must declare their intent to do so. Curricular requirements become effective at the date of the declaration of the academic major and do not date from the point of original enrollment in the College. If the student resigns or does not enroll for one semester, the student would have to meet the requirements of a new curriculum.

The student is responsible with all the requirements of the degree program and should consult with his/her academic advisor when necessary. Each student assumes the responsibility for scheduling courses which are applicable to degrees and for taking courses in proper sequence to ensure the orderly progression of work.