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Bossier Parish Community College
2010 - 2011 General Catalog



Business Affairs and Economic Development

Tom Williams
Vice Chancellor for Business Affairs and Economic Development
Location: Building A

Business Affairs and Economic Development is the training arm of Bossier Parish Community College. The vision of Economic Development is to become the leader in workforce development and business improvement services as they relate to the citizens of Northwest Louisiana. Focusing on customer needs, Economic Development assists individuals and organizations in improving performance through assessment, training, mentoring, and job coaching.

Specific services offered include customized assessment and training for businesses, standardized and industry-based testing services, career training, and train-the-trainer services. Types of programs available are leadership and organizational development, continuous quality improvement, job analysis and employee profiling, customer service training, basic work skills, computer software training, foreign language training and assessment, as well as technical training. These services may be accessed onsite or online.

Workforce Development and Continuing Education

Lisa Wargo
Dean of Workforce Development and Continuing Education
Location: Building D

Workforce Development offers the following programs:

Find more information at

Testing Center

Lynn Brown
Location: Building D Room 203

The Testing Center is a high-stakes testing center that provides industry-based testing services for the workforce, credit by examination and other academic testing services, and proctoring services. An appointment is required for all services, and appointments should be cancelled or rescheduled at least 24 hours in advance.

Find more information at

Workforce Testing

The BPCC Testing Center has contracted with several national companies to offer local proctoring for national exams. Professional licensure testing such as Social Worker Board (ASWB) exams, Automotive Service Excellence (ASE), and International Code Council (ICC) Contractor and Inspector exams are offered at the center. Appointments are generally made through the individual testing company using the links below.

Credit by Examination

Earning credit for the knowledge you’ve gained through work experience, independent study, or other sources is a quick way to work your way through a college degree. We offer the following testing services for BPCC students and to the general public. Many colleges in the Ark-La-Tex recognize the national exams listed below for college credit. Please check with your college advisor to see which exams might be applied toward your college degree.

  • CLEP (College-Level Examination Program®)
    • Information about CLEP tests accepted at BPCC and policies related to CLEP testing are found elsewhere in the catalog.
    • To register for a CLEP test, students should contact the Testing Center for more information.
    • CLEP external linkWill open new browser window or tab
  • DSST (Dantes Subject Standardized Test™)
    • Information about DSST tests accepted at BPCC and policies related to DSST testing are found elsewhere in the catalog.
    • To register for a DSST test, students should contact the Testing Center for more information.
    • DSST external linkWill open new browser window or tab
  • MCAS (Microsoft Certified Application Specialist)
    • Information about Certiport MCAS exams and equivalent BPCC courses is found elsewhere in the catalog.
    • To register for an MCAS exam, students should contact the Testing Center for more information.
    • MCAS external linkWill open new browser window or tab
  • Information Technology Certification Exams are utilized by the Division of Cyber Information Technology at BPCC. Exams are available from Cisco, CompTIA, Linux, Microsoft and many others. BPCC can deliver these exams through both PearsonVUE and Prometric Testing Services.

Appointments are necessary. Proctor fees for CLEP, DSST and MCAS are separate from payments to the testing companies. Please give us a call at 678-6002 for more information.

Proctoring Services

As a member of the Consortium of College Testing Centers (CCTC), the testing center provides services according to the standards set by the National College Testing Association. We monitor our testers by manual observation and through multi-camera Audio/Visual recording. Let us know if you need the following:

  • Proctoring for distance education exam
  • Proctoring for professional licensure and certification exams for individuals or groups
  • Off-campus proctoring for groups

Appointments are necessary. A proctor fee payable to BPCC is charged depending on the length of the proctored exam. Please give us a call at 678-6002 for more information.

Continuing Education

Lisa Wargo
Dean of Workforce Development and Continuing Education
Location: Building D

The Continuing Education Division offers non-credit courses that address the educational, recreational, and cultural needs of the community.

Non-credit courses include leisure learning classes, continuing education, professional development and job skills training, certification and license prep courses, and computer training. The Division also offers a wide variety of online classes through Education-to-Go.

In providing lifelong learning opportunities for the community, the Division offers:

Find more information at

Non-Credit Classes

Leisure Learning Categories

  • Art
  • CAMP CAVS – Summer Camps for Kids
  • Crafts
  • Dance
  • Education
  • General Interest
  • Health and Fitness
  • Home and Garden
  • Languages
  • Music
  • Personal Finance
  • Sewing
  • Sports and Recreation

Professional Development and Job Training

  • Bank Tellers Training
  • Banking Compliance
  • Bookkeeping and Accounting
  • Certified Nurse Assistant
  • Certified Manufacturing Specialist™
  • Commercial & Consumer Lending
  • Construction Blueprint Reading
  • Construction Estimating
  • Continuing Education
  • CPR for Health Care Providers
  • Customer Service
  • Job Preparation Training
  • Leadership and Supervision
  • Medical Terminology
  • OSHA 10-Hour Safety Training (General Industry)
  • Paralegal
  • Personal Finance
  • Private Investigation
  • Real Estate
  • Train the Trainer

Computer Training

  • Computers for beginners
  • Computer software applications
  • Internet and web design
  • Networking and technical courses
  • Online computer training available

Customized Training

Bossier Parish Community College provides businesses with customized workforce training. Examples are:

Banking: Customizable online training programs offered in partnership with Banker’s Academy. These American Bankers Association approved programs will help bank professionals earn credit towards achieving or renewing CBT, CLBB, CCSR, CPB, and CRCM certifications.

Computer Software Applications: MS Word, Excel, PowerPoint, Outlook, Access, QuickBooks, Adobe Creative Suites

Command Spanish: For businesses with Spanish speaking employees and clientele. Learner-friendly workshops are customizable for any industry and require no prior knowledge of Spanish

Customer Service Excellence: Customizable for any industry, from frontline representatives to management

Leadership and Management: Supervisory Skills, Coaching and Motivating, Teambuilding, Communication and Performance Management

Sales and Marketing: Sales and Marketing fundamentals and strategies, enhanced sales skills

If you don’t see your training need listed above, contact us to help find customized workforce training solutions for your company.

Certificate Programs

Computer Literacy Certificate Program

To receive the Computer Literacy Certificate, you must fill out an application prior to beginning the program and complete the following:

  • Keyboarding
  • Beginning Computers
  • Intermediate Computers
  • MS Word, Beginning
  • MS Word, Intermediate
  • MS Excel or Access
  • Internet

Must pass a proficiency exam at the completion of each course.

Paralegal Certificate Program
To receive the certificate in paralegal studies, one must attend an orientation and successfully complete four required courses and four electives in substantive law topics. Students receive 18 hours of instruction in each course. Local attorneys teach the classes.

Admission Requirements: Complete an application to the program and provide the following (or take a proficiency exam):

  • High school diploma or GED
  • ACT scores, if available
  • Any college transcripts

Note: If transcripts, assessment, or ACT scores indicate a weakness in English, options may be recommended or required for improving communication skills.

General Required Courses (Complete all four at BPCC)
Paralegal Skills and Seminars in Louisiana Law
Basic Communication Skills
Legal Research and Writing
Ethics for Paralegals

Substantive Law Topics (Complete any four)
Criminal Law and Procedures
Family Law
Louisiana Civil Procedure I
Louisiana Civil Procedure II
Real Estate OR Notary Public

Certification and License Prep

Certified Nurse Assistant
The CNA program prepares individuals to work with long-term care patients, such as those in nursing homes and those receiving home healthcare. The program provides approximately 164 hours of instruction, including medical terminology, healthcare safety, patient care lecture, patient care studies and clinicals.

Upon successful completion of the program, the student will receive a certificate of completion and be recognized as a Certified Nurse Assistant in the state of Louisiana. The student must complete all coursework with a grade of “C” and score at least 70% on the final exam to successfully complete the program. Textbooks are required.

Admission Requirements:

  • High school diploma, GED, or pass a proficiency exam
  • Required immunizations
  • Proof of health insurance
  • Physical examination
  • Application to the program

Certified Manufacturing Specialist™
The Certified Manufacturing Specialist™ training program, designed by industry-training professionals, provides workers the skills necessary to obtain a job with Louisiana’s manufacturing companies. This 166-hour curriculum is comprised of manufacturing organizational principles, workforce skills, production requirements and automated manufacturing skills. Students will learn precision measurement and critical thinking to computer technology and plant safety, along with interpersonal skills such as decision-making and managing change. (Qualifies as 12 credit hours)

Food Safety Certification
The Louisiana Office of Public Health, Sanitarian Services, has approved BPCC as a provider for the Food Safety Certification course. The course covers safe food handling techniques, prevention of food borne illnesses, sanitary facilities and equipment, reducing liability, training and supervision of employees. Participants must pass a written exam before applying with the State for the Food Safety Certificate, which must be displayed in the food service establishment and renewed every five years.

Notary Public
This course, open to registered Louisiana voters, prepares one to take the state Notary Public examination.

Private Investigation Training
The 40-hour private investigation training is offered with approval from the Louisiana State Board of Private Investigator Examiners. The training prepares one to take the state private investigator exam, which BPCC offers through the State Board at the completion of training. One must complete the training, pass the exam, and be employed by a licensed agency to obtain a private investigator license.

Real Estate 101
This 90-hour pre-licensing program is approved by the Louisiana Real Estate Commission (Cert. No. 0220) and is a prerequisite for the State License Examination. The requirements for a real estate salesperson license in Louisiana are: you must be at least 18 years of age, possess a high school diploma or GED, successfully complete 90-hours of approved education courses, pass the real estate salesperson licensing exam and be sponsored by a licensed Louisiana real estate broker and provide Errors & Omissions Insurance prior to license issuance.

OnLine Courses

  • Bank Teller Training
  • Banking Compliance
  • Commercial & Consumer Lending
  • Continuing education units
  • Certificate programs
  • Computers
  • Personal interest
  • Professional development
  • Test preps
  • See Education-to-GoWill open new browser window or tab
    • Features:
      • More than 350 courses available
      • Instructor facilitated
      • Two lessons a week for six weeks via Internet (most courses)
      • Courses begin monthly
      • Tutorials and discussion groups
      • Certificate of completion
      • Certification prep programs
    • Ed-2-Go also includes entry-level training courses in one-semester; self-paced formats with open enrollment. Fees, books and training materials are included.


Registration is held at BPCC's Continuing Education Office. Individuals may register in person, by fax, mail, or phone. Fees are paid by cash, check, or major credit card.

A ninety percent (90%) refund is granted if the request is made three days prior to the beginning of the class. Refunds are not granted on the day a class begins or after it begins. Full refunds are processed when a class is canceled by BPCC.

Books and Supplies
Book lists and supply lists are provided at registration. Books and/or supplies may be purchased at the BPCC bookstore, local vendors, or instructors as indicted on the lists provided.

Parking Permits
Special BPCC parking permits are given to those who register for a non-credit class.

Senior Citizen Discount
Senior citizens age 60 and older receive a 10% discount on all classes except when posted or noted in the course description. The discount applies to fees only, not to books or supplies. Discount must be requested at time of registration.

Continuing Education Units

One (1.0) CEU is awarded for every ten (10) contact hours of instruction or training.


Instructors for non-credit classes are people in the community who have exceptional knowledge about the subjects they teach. They must complete an application or provide a resume, demonstrate ability, and provide credentials if requested. They must submit a course proposal and course outline for each class they request to teach.

Drop Back In

Drop Back In is a community outreach and development program through Bossier Parish Community College's Workforce Development and Continuing Education department. The program encourages high school drop-outs to visit our campus and learn of the many opportunities available to them to continue their education.

For more information, contact Sherrie Johnson at 318-678-6172.

Incumbent Worker Training Program

Bossier Parish Community College Workforce Development and Continuing Education Department offers grant writing and management services for Louisiana’s Incumbent Worker Training Program.

The Incumbent Worker Training Program (IWTP) provides qualifying employers with grant funding to train their workforce. The Incumbent Worker Training Program (IWTP), a partnership between the Louisiana Workforce Commission, business and industry and training providers, benefits business and industry by assisting in the skill development of existing employees and thereby increasing employee productivity and growth of the company.

To date, BPCC’s program has managed $19.1 million in funding. This funding comes from the interest earned on overpayment of federal unemployment insurance and is returned to the employers who pay into the system.

Improvements through training result in:

  • Creation of new jobs,
  • Retention of jobs that otherwise may have been eliminated, and
  • Increase in wages for trained employees.

Who is eligible for IWTP Funds?

  • Any business who has operated in Louisiana AND contributed to the state’s Unemployment Insurance System for at least 3 years
  • Employers with at least 15 employees to be trained OR could join with other employees in a consortium for similar training
  • Employers who exhibit a long-range commitment to employee training

Find out more at www.laworks.netWill open new browser window or tabOR call BPCC Workforce Development and Continuing Education at 318-678-6106.

Find more information at

Workplace Literacy Program

Shelli Ulrich

The Workplace Literacy Program offers individuals the opportunity to develop and enhance basic skills needed for employment, promotion, or post-secondary education enrollment. The program consists of three areas: BPCC Middle College, WorkKeys, and Project READ.

Find more information at

BPCC Middle College

BPCC Middle College is a program combining college credit courses, GED Prep classes, and leadership classes. Enrollment is open to high school drop-outs ages 17-22. Targeted are low income students with barriers such as addiction, homelessness, and single parenthood.

Program consists of:

  • 12 Hours College Credit
    Middle College students will be enrolled in credit classes as a “Learning Community”
  • GED Prep Classes
    Students will attend GED classes 12 hours per week
  • Leadership Program
    Leadership program will operate Fridays from 11:00am-3:00pm. Sessions include speakers, activities, and site visits in the following areas: Teamwork, Social Services, Leadership, Education, Law Enforcement, Quality of Life (Art and Culture), Government, Economic Development.

Find more information at


The WorkKeys program offers individuals the opportunity to enhance work-related skills directly tied to industry and business needs. Training and assessments are available in the following areas:

  • Applied Technology
  • Locating Information
  • Applied Math
  • Business Writing
  • Reading for Information
  • Listening and Writing
  • Teamwork
  • Observation Skills

For more information, please contact Shelli Ulrich at 318-678-6358 or or go to

National WorkReady Certificate

Individuals are also allowed the opportunity to earn a National WorkReady Certificate from ACT®. This is a credential accepted by many area employers as a measure of basic skill levels when an applicant has limited education credentials.

Find more information at

Project R.E.A.D.

Project R.E.A.D. (Reading Enhances Adult Development) is designed to increase literacy skills of Northwest Louisiana residents.

Project R.E.A.D. trains community volunteers to teach adults how to read. A two-day tutor-training workshop certifies volunteers as literacy tutors. Upon successful completion of the workshop, volunteers are matched with an adult non-reader and the team begins meeting privately, on a one-on-one basis, for tutoring sessions. Tutors and students meet each week in a place convenient to both: library, school, church, etc. Materials and training are provided free of charge, and non-readers are assured of confidentiality.

Project R.E.A.D. tutors work with non-readers through grade 8 reading level, at which point students are ready for placement in GED classes.

Project R.E.A.D. also provides literacy instruction in a class setting four days per week for interested students.

For more information, contact Tiyonda McCoy at 318-678-6197.

WIA (Workforce Investment Act) Program

WIA is a FREE career and educational preparation program for OUT OF SCHOOL YOUTH of the Shreveport and Bossier communities between the ages of 17 and 21. Applicants can be either a high school dropout or a high school graduate. To qualify for the program, applicants must be LOW INCOME. They must also meet another barrier such as being a high school dropout, deficient in basic literacy skills, pregnant, a parent, or someone who requires additional assistance to complete an educational program or to secure and hold employment. For more information, contact Sherrie Johnson at 318-678-6172 or Amanda Belcher at 318-678-6405, or go to