201: Customer Service Skills (3-3-0)
An introduction to customer service including analysis of personal and group service skills; components of good customer service; focus on customer retention and matching customer needs with business features; dealing effectively with dissatisfied customers through listening and communication skills.
211: Retail Management (3-3-0)
Introduction to the retailing environment, types of retailers, current trends, retailing strategy, merchandise and store management. Students will solve realistic problems and analyze case studies.
(Previously listed as BADM 211.)
bossier parish community college
6220 East Texas Street • Bossier City, LA • 71111 • Phone: 318-678-6000
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