Coronavirus Information & BPCC FAQs

For the most recent COVID-19 information, consult the CDC and the Louisiana Department of Health webpages linked below.


Classes will continue online until the end of the semester.
Campus is closed and will remain closed until further notice.
Students will report planned international travel to Karen Recchia, Vice Chancellor for Student Services at krecchia@bpcc.edu.

Health Tips

Bossier Parish Community College is closely monitoring developments in the outbreak of the Coronavirus (COVID-19). As always, BPCC will follow the guidance of local, state and national health authorities. You can help prevent the spread of illness and reduce the impact on our community by taking common precautions:

  • Practice social distancing by avoiding crowded areas and keeping 6 feet of distance from others and gathering in groups of no more than 10 people.
  • Wash your hands frequently, using soap and water for at least 20 seconds.
  • Avoid touching your face, especially your eyes, nose, and mouth.
  • Cover your mouth with tissue or your elbow when coughing or sneezing.
  • Stay home if exhibiting respiratory symptoms such as a cough, difficulty breathing, or fever until you are fever-free for 24 hours without the aid of medication. Contact your healthcare provider.

Visit How to Protect YourselfWill open new browser window or tab for more tips from the CDC.


BPCC FAQ


COVID-19 Information for Student Handbook

BPCC is committed to keeping our campus community safe and healthy. COVID-19 has brought changes in our campus operations and in our expectations for students with self-awareness being critical in keeping students healthy while on and off campus. Expectations for students are as follows:

  • Students are required to wear masks at all times while on campus.  Masks will be provided to our students. Failure to wear a mask while on campus is a violation of the Code of Student Conduct, subsection 1.38, and may result in a referral to the Vice Chancellor for Student Services.
  • While on campus, students are expected to help with the sanitation of the classrooms, by wiping their seats, desks, and computer keyboards upon leaving a classroom. Cleaning wipes will be available in the classrooms.
  • Students are expected to maintain healthy personal hygiene.
  • Students are expected to maintain social distancing, keeping 6 feet away from others.
  • Students are expected to wash their hands frequently, using soap and water for at least 20 seconds.
  • Students are expected to use the hand sanitizer machines placed around campus.
  • Students should avoid touching their face, nose, and mouth.
  • Students are expected to stay home if exhibiting respiratory symptoms such as a cough, difficulty breathing, or fever until the students are fever-free for 24 hours. Students are strongly encouraged to contact their healthcare providers.
  • High risk students or those with high risk family members are to continue remote course work until statewide or national guidelines change. BPCC is offering online classes for those students who are high risk or are living with or caring for high risk family members.

Students may dial 211 for general COVID questions or 1-866-310-7977 for COVID mental health.


General

Is the BPCC campus open?

Though the BPCC campus is closed, work proceeds to ensure that we continue to deliver on the promise of education and training that supports the citizens of Northwest Louisiana. While we are blessed with a beautiful campus and great facilities, it is our people and our students that define BPCC and it is #TheBPCCWay that captures our commitment to world class service to students and to one another.

When will my classes begin again?

Online delivery of instruction will March 23.  BPCC faculty and staff have been hard at work to make this transition to distance learning and are prepared to use a variety of strategies to ensure that our students can complete their courses.  Information for specific courses and services will be available in CANVAS.

Are there any confirmed cases of COVID-19 at Bossier Parish Community College?

 No. There are no confirmed cases of COVID-19 at BPCC.

What is BPCC doing to prepare for such a case?

BPCC’s Emergency Management Team is coordinating closely with LCTCS, the Division of Administration, local and state health and public safety agencies, as well as local government, to actively monitor the outbreak of Coronavirus and communicate facts, preventive measures, and possible impacts on our college community.

Though our campus is closed, maintenance and custodial service continue to clean, disinfect, and sanitize the buildings preparing for our ultimate return. Campus Police are also on site. 

Why is BPCC shifting courses to online delivery?

Although there are no confirmed cases at BPCC at this time, we are taking steps to decrease the concentration of students and employees on campus as directed by federal and state authorities.  As a result of Governor Edwards’ announcement to close all K-12 schools in Louisiana through mid-April, the College has developed a response focused on the overall health and safety of the entire BPCC community.

How do I access Canvas?

It is best to access Canvas from the BPCC homepage or the Canvas Student app.  On the BPCC homepage, click on the MyBPCC icon in the top right (next to LoLA and Email). It is important for students to make sure they have the most current app (which was updated in December). Also, students need to make sure and download Canvas Student and not Canvas Teacher.  The app is available anywhere apps are purchased, though the Canvas Student App is free.  Note: Some students attempt to access Canvas from inside of LoLA.  This does not take them to their myBPCC login page, but rather to Instructure.com.  This will only lead them to additional logins and typically to frustration. Thus, it is best to use the BPCC homepage or the Canvas Student app.

How does this delay in classes affect graduation and the dates that graduates must have their work completed by?

Established deadlines for graduate students’ work and final grade submissions will not change as it currently stands. While the graduation ceremony has been postponed, the awarding of credentials will not be.  We will still award associate degrees, certificates, and technical diplomas by the published graduation date of May 8, 2020. Official documentation of the student’s earned credential is the indication on the student’s transcript; therefore, students will still receive the credentials they have earned. Diplomas can be picked up at a later date, mailed to students upon request, or diplomas may be given to students at a graduation ceremony scheduled at a later date.

For general questions about graduation, please email the College at info@bpcc.edu or call 318-678-6000.  Graduates with specific questions regarding their graduation applications should contact Cieltia Adams, Academic Planning Director, at cadams@bpcc.edu

What if I don’t have a computer but my course was transitioned to online delivery? 

We want you to have all of the resources you need to be successful. If you are in a class that had to be transitioned to online but you do not have a computer, it is important that you reach out to your instructor as soon as possible. Your instructor may be able to direct you to resources or provide guidance as to how you can complete your coursework.

Can I still access the library for assignments?

Yes, our Learning Commons/Library is designed to support students who are in online classes. Their website is located at https://www.bpcc.edu/index.php/learningcommons/ and provides students access to electronic resources for assignments.Their contact information gives students an email address, phone number, and live chat to request assistance from a library faculty or staff member.

What kinds of tutoring options are available for online students?

We have had to shift some things, but our offices are innovating and working diligently to support remote students with online tutoring. Various areas will be offering services:

  • Math: A Developmental Math CANVAS group is being developed, and all Math 098 students will be added so they will have that resource available to them.  The Student Exam Center will not be available. 
  • Writing Services: The online Writing Lab will continue to function. The online Writing Lab provides feedback on submitted essays or written documents. In the Writing Lab Canvas course, there are several resources that can be accessed by students. 
  • Tutoring Center: The Tutoring Center is currently offering online tutoring in math, English, basic biology, and study skills. Students can schedule an appointment with a tutor through the following link: https://bpcc.libcal.com/appointmentsWill open new browser window or tab

How can I return my textbooks to the bookstore?

Students can return their books on April 13th when the College opens.  If we remain closed until the end of the semester, Follett is emailing each student who has rental books free Fed Ex return labels to ship back their books to Follett. The due date is still the last day of exams, however, Follett is extending the deadline to return the rental books by 7 days (grace period).  If the College is open by the end of the semester they can return the books to the store.  If the College remains closed through the end of the semester, they will need to use the free return label.


Admissions

I need to register or I need to enroll.

  • Are you currently enrolled in classes this semester?
    • No – Have you completed an application for admission?
      • Yes – For which semester did you complete your application?

NOTE:  If student completes an application for the wrong semester, the student should complete a new application for the correct semester. 

  • No – Go to BPCC’s homepage www.bpcc.edu ; Select the “Apply NOW” icon in upper right corner.  Follow the instructions to apply.  Go to the Admissions/Registrar’s Office for further paperwork or instructions.
    • Yes – Were you enrolled in the <say the last fall or spring semester>?

If student has attended in the previous semester (fall or spring), a new application is not needed – They should be referred to their advisor for a new schedule.  If student has missed a semester (fall or spring), a new application is required – send student to Admissions.

  • Once determined that the student is a new student and they have completed an application, call an Admissions staff member (preferred) or send student to Admissions to check for any missing documents.

I need an official transcript.

  • Are you sending it to another school?
    • Yes – Are you using your phone or computer to complete the form?
      • Computer:  Go to BPCC’s Homepage, hover over Admissions, hover over Admission Forms; select “Official Transcript Request”
      • Phone:  Go to “Menu”; select “+” next to Admissions; select “+” next to Admission Forms; select “Official Transcript Request”

Registration

When is the next placement test?

  • Currently, due to the Corona Virus safety procedures and campus closure, placement testing has been suspended until further notice.

Visit https://www.bpcc.edu/index.php/academics-placementtesting/ to view the placement test dates after the campus reopens.

I need to talk with someone to help me enroll in classes.

New students: Contact Admissions prior to enrolling. Once an application for admission has been processed, new students should go to https://www.bpcc.edu/index.php/academicadvisingcenter/  and click on the link to submit the form for signing in for an advisor. A member of the Advising team will process the request or contact you by email.

Continuing students: Contact the Advising Center directly at advising@bpcc.edu and someone will contact you to schedule an advising appointment.


Financial Aid

When will I get my refund?

How do I receive my refund?

  • Refunds will continue to go to Bank Mobile each Friday. Students may view their Account Summary via LoLA to verify a refund was issued.  The Account Summary is located under the “Student” tab, not the Financial Aid tab. 

If I resign from College will I owe money?

  • Probably. The U.S. Department of Education has not issued any new guidance related to this matter.

Will my aid be cancelled?

  • No. Not, as long as you are still enrolled and ATTENDING classes.  For loan students, you must be attending at least six hours.

May I accept loans at this time?

  • Yes. You may accept loans via LoLA. Go to the Financial Aid tab and choose “accept awards”.  If no loans are offered, you  must send an email to finaid@bpcc.edu and request a loan.  If the student is eligible for loan funds, staff members from the Financial Aid office will reach out to the student to explain the rest of the process

Student Login

How do I log in to LoLA? myBPCC? BPCC Student Email?  BPCC Computer?  BPCC Wi-Fi?

I need help with CANVAS.

  • Contact Educational Technology by calling 318-678-6023 or by emailing mybpcc@bpcc.edu
  • For 24/7 technical support within CANVAS call the CANVAS Student Support Hotline at 1-844-408-6456. There is also a chat feature within CANVAS. This is found under the Help Icon in the bottom of the far left menu within CANVAS. 
  • For computer related issues, email support, and other issues, please contact Computer Services at 318-678-6418.

Classroom Questions

I’m struggling with my classes. What can I do?

  • It is best to contact your instructor with any questions or concerns regarding your class. The instructor can provide the best advice for any specific struggles with the course work, assignments, or other concerns.

What do I do about books rented from the Bookstore?

  • The date to return rented books to the Bookstore is the last day of final exams; however,  if our campus remains closed until the end of the semester, the Bookstore will email you a free Fed Ex return label to use to ship back your books.  The Bookstore is extending the deadline to return your books by 7 days in order to help you because of the campus closure.  If you have questions, please email studentservices@bpcc.edu.

College Transition Programs

Is BPCC still providing high school equivalency or English Language classes?

Yes, our instructors are hard at work developing online resources and instruction for you.  We are communicating with our students through Remind.  Please download the app, and connect with us. Email your instructor for your code, if you have not received a message from them already.

Can I continue working on my high school equivalency or English classes if I don’t have internet? 

Yes, our instructors are reaching out to students who do not have an email address to determine who needs access.  If you DO NOT have access to the internet, and are currently enrolled in our classes, please call your instructor, on their office phone, and leave a message. They will contact you as soon as they are able. Instructor phone numbers are listed in your student handbook.

Can I enroll in high school equivalency or English classes now? 

Yes, please see our online application on the BPCC College Transition Programs page. Complete the application, and someone will contact you within the next week. 

I am a current student and want to know when you are scheduling our next test. 

Testing is postponed until the campus reopens. We will begin rescheduling testing at that time.

How can I contact someone in the College Transition Programs department for more information?

Please use the Remind app, and enroll in:  College Transition Programs General Information –@7947gd


Testing Center

Am I able to take a HiSET, PearsonVUE, Louisiana State Licensing Board for Contractors, ParaPro, CLEP, DSST, Distance Education Proctoring, Prometric, Praxis, or other exam at this time?

Until further notice, most of the testing companies have suspended their testing services. Check the website of the individual test company and BPCC for updates of when we are able to resume testing.

Can I make an appointment now for a test in May or June?

At this time we are not taking appointments for any of our testing services. Most of the testing services have suspended their testing services including taking appointments. Check the BPCC or individual test company websites for announcements about when testing scheduling will resume.

How can I get a question answered about testing?

The BPCC Testing Centers phone lines are not being monitored, but you can email us at testing@bpcc.edu


Louisiana Small Business Development Center

NWCR LSBDC – to request business assistance with the SBA Disaster Loan contact Dana at lsbdc.nwcr@lsbdc.org or call 318-678-6142.  We are working remotely and will return the call.  All other business assistance, please, leave a message with the nature of the call and we will return those messages as time permits. 


Community Resources

For information on Community Resources available for students, please contact:

Internet and Technology

The following links provide low cost internet and laptop options:

Comcast: https://www.internetessentials.com/applyWill open new browser window or tab

AT&T provider: https://m.att.com/shopmobile/internet/access/index.htmlWill open new browser window or tab

Sudden-link Provider: https://www.alticeadvantageinternet.com/Will open new browser window or tab

Scanning more than one document capabilities with smartphone

Go the the App Store or Google Play Store > Search for “Fast Scanner” and it should come up.  There is a paid version.

Instructions for Downloading and Installing Microsoft Office 365

https://www.bpcc.edu/index.php/computerservices-help-office365instructions

Download Students are eligible for a free copy of & Microsoft Office 365 Pro Plus. Download and install Office using Office 365 for business on your PC Through BPCC’s Microsoft Office 365 subscription, faculty/staff* and students can download.

Internet Access for Families and Students

FCC Chairman Ajit Pai has launched the Keep Americans Connected Pledge, which many broadband carries have signed. For the next 60 days, its core provisions will be:

  • Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic.
  • Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic.
  • Open its Wi-Fi hotspots to any American who needs them.

AT&T

Limited income households can apply for reduced cost internet access where available from AT&T-AccessWill open new browser window or tab

  • AT&T is also providing free access to its public WiFi hot spots.
  • AT&T internet wireline customers and fixed wireless internet customers will receive unlimited data.

More Information HereWill open new browser window or tab

CenturyLink

Limited income households can apply for reduced cost internet access where available from CenturyLink-LifelineWill open new browser window or tab.

Suddenlink/Altice

For households with K-12 students impacted by closures and who do not currently have home internet access, Suddenlink is offering Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within their footprint. Starting Monday, March 16, 2020, eligible households interested in this solution can call 888-633-0030 to enroll.

More Information HereWill open new browser window or tab

Verizon

Verizon said it is waiving late fees and suspending service termination for customers “negatively impacted by the global crisis.”

More Information HereWill open new browser window or tab

T-Mobile

T-Mobile is providing unlimited data to all current customers who have plans with data for the next 60 days. It will also provide additional data to mobile hotspot users.

More Information HereWill open new browser window or tab

  • As our district prepares to offer coursework virtually, community partners are stepping up in big ways. Today ComcastWill open new browser window or tab announced in partnership with the Shreveport_NAACPWill open new browser window or tab that it would be providing Xfinity WiFi hotspots throughout our community to anyone who needs them for free. This will allow our students to be able to access course content from any of the available hotspot locations. To find the hotspot nearest you visit, www.xfinity.com/wifiWill open new browser window or tab. Additionally, Comcast announced it would be pausing data limits to allow for families to continue to access essential content and information from their personal devices. For our economically disadvantaged families, Comcast is also providing its Internet Essentials broadband program for free for the next 60 days and increasing the program’s speed.

Housing