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Is the BPCC campus open?
Though the BPCC campus is closed, work proceeds to ensure that we continue to deliver on the promise of education and training that supports the citizens of Northwest Louisiana. While we are blessed with a beautiful campus and great facilities, it is our people and our students that define BPCC and it is #TheBPCCWay that captures our commitment to world class service to students and to one another.
When will my classes begin again?
Online delivery of instruction will March 23. BPCC faculty and staff have been hard at work to make this transition to distance learning and are prepared to use a variety of strategies to ensure that our students can complete their courses. Information for specific courses and services will be available in CANVAS.
Are there any confirmed cases of COVID-19 at Bossier Parish Community College?
No. There are no confirmed cases of COVID-19 at BPCC.
What is BPCC doing to prepare for such a case?
BPCC’s Emergency Management Team is coordinating closely with LCTCS, the Division of Administration, local and state health and public safety agencies, as well as local government, to actively monitor the outbreak of Coronavirus and communicate facts, preventive measures, and possible impacts on our college community.
Though our campus is closed, maintenance and custodial service continue to clean, disinfect, and sanitize the buildings preparing for our ultimate return. Campus Police are also on site.
Why is BPCC shifting courses to online delivery?
Although there are no confirmed cases at BPCC at this time, we are taking steps to decrease the concentration of students and employees on campus as directed by federal and state authorities. As a result of Governor Edwards’ announcement to close all K-12 schools in Louisiana through mid-April, the College has developed a response focused on the overall health and safety of the entire BPCC community.
How do I access Canvas?
It is best to access Canvas from the BPCC homepage or the Canvas Student app. On the BPCC homepage, click on the MyBPCC icon in the top right (next to LoLA and Email). It is important for students to make sure they have the most current app (which was updated in December). Also, students need to make sure and download Canvas Student and not Canvas Teacher. The app is available anywhere apps are purchased, though the Canvas Student App is free. Note: Some students attempt to access Canvas from inside of LoLA. This does not take them to their myBPCC login page, but rather to Instructure.com. This will only lead them to additional logins and typically to frustration. Thus, it is best to use the BPCC homepage or the Canvas Student app.
How does this delay in classes affect graduation and the dates that graduates must have their work completed by?
Established deadlines for graduate students’ work and final grade submissions will not change as it currently stands. While the graduation ceremony has been postponed, the awarding of credentials will not be. We will still award associate degrees, certificates, and technical diplomas by the published graduation date of May 8, 2020. Official documentation of the student’s earned credential is the indication on the student’s transcript; therefore, students will still receive the credentials they have earned. Diplomas can be picked up at a later date, mailed to students upon request, or diplomas may be given to students at a graduation ceremony scheduled at a later date.
For general questions about graduation, please email the College at email@example.com or call 318-678-6000. Graduates with specific questions regarding their graduation applications should contact Cieltia Adams, Academic Planning Director, at firstname.lastname@example.org.
What if I don’t have a computer but my course was transitioned to online delivery?
We want you to have all of the resources you need to be successful. If you are in a class that had to be transitioned to online but you do not have a computer, it is important that you reach out to your instructor as soon as possible. Your instructor may be able to direct you to resources or provide guidance as to how you can complete your coursework.
Can I still access the library for assignments?
Yes, our Learning Commons/Library is designed to support students who are in online classes. Their website is located at https://www.bpcc.edu/index.php/learningcommons/ and provides students access to electronic resources for assignments.Their contact information gives students an email address, phone number, and live chat to request assistance from a library faculty or staff member.
What kinds of tutoring options are available for online students?
We have had to shift some things, but our offices are innovating and working diligently to support remote students with online tutoring. Various areas will be offering services:
- Math: A Developmental Math CANVAS group is being developed, and all Math 098 students will be added so they will have that resource available to them. The Student Exam Center will not be available.
- Writing Services: The online Writing Lab will continue to function. The online Writing Lab provides feedback on submitted essays or written documents. In the Writing Lab Canvas course, there are several resources that can be accessed by students.
- Tutoring Center: The Learning Commons is setting up a Slack workspace for the BPCC Tutoring Center. They will be able to share an invite link to BPCC students, and those who need to be tutored will be able to join the BPCC Tutoring Center Slack workspace (students will need to create an account). There will be “general” and “subject” channels where students can ask questions and ultimately begin their tutoring sessions. Slack will allow our tutors to break out into direct conversations and Zoom video/voice chat with the students, which can include screen-sharing (an invaluable asset for math tutors who can help students in MyMathLab). It is currently under development, and the plan is to have it up and running by Monday, March 23. Come back to this page for further developments.
How can I return my textbooks to the bookstore?
Students can return their books on April 13th when the College opens. If we remain closed until the end of the semester, Follett is emailing each student who has rental books free Fed Ex return labels to ship back their books to Follett. The due date is still the last day of exams, however, Follett is extending the deadline to return the rental books by 7 days (grace period). If the College is open by the end of the semester they can return the books to the store. If the College remains closed through the end of the semester, they will need to use the free return label.
I need to register or I need to enroll.
you currently enrolled in classes this semester?
- No – Have you completed an application for admission?
- Yes – For which semester did you complete your application?
- No – Have you completed an application for admission?
NOTE: If student completes an application for the wrong semester, the student should complete a new application for the correct semester.
- No – Go to
BPCC’s homepage www.bpcc.edu ; Select the “Apply NOW” icon in upper right corner. Follow the instructions to apply. Go to the Admissions/Registrar’s Office for
further paperwork or instructions.
- Yes – Were you enrolled in the <say the last fall or spring semester>?
If student has attended in the previous semester (fall or spring), a new application is not needed – They should be referred to their advisor for a new schedule. If student has missed a semester (fall or spring), a new application is required – send student to Admissions.
- Once determined that the student is a new student and they have completed an application, call an Admissions staff member (preferred) or send student to Admissions to check for any missing documents.
I need an official transcript.
- Are you sending it to another school?
- Yes – Are you using your phone or computer to complete the form?
- Computer: Go to BPCC’s Homepage, hover over Admissions, hover over Admission Forms; select “Official Transcript Request”
- Phone: Go to “Menu”; select “+” next to Admissions; select “+” next to Admission Forms; select “Official Transcript Request”
- Video Link: Requesting an Official Transcript
- Video Link: Requesting an Unofficial Transcript
- Yes – Are you using your phone or computer to complete the form?
When is the next placement test?
- Currently, due to the Corona Virus safety procedures and campus closure, placement testing has been suspended until further notice.
Visit https://www.bpcc.edu/index.php/academics-placementtesting/ to view the placement test dates after the campus reopens.
I need to talk with someone to help me enroll in classes.
- Continuing Students move to options 1, 2, or 3. New students should contact Admissions prior to enrolling.
- Option 1: Email your Academic Division (EX: General Studies-Liberal Arts; Engineering-Technology, Engineering, and Mathematics, etc.)
- Option 2: Email the Academic Advising Center
- Option 3: Complete an online schedule request by visiting https://www.bpcc.edu/index.php/academicadvisingcenter/ and select forms. A member of the Advising team will process the request or contact you by email.
When will I get my refund?
https://www.bpcc.edu/index.php/financialaid/ to view the fund and disbursement
- Go to BPCC.edu; hover over Admissions; select “Financial Aid” to view the Refund and disbursements schedule
How do I receive my refund?
- Refunds will continue to go to Bank Mobile each Friday. Students may view their Account Summary via LoLA to verify a refund was issued. The Account Summary is located under the “Student” tab, not the Financial Aid tab.
If I resign from College will I owe money?
- Probably. The U.S. Department of Education has not issued any new guidance related to this matter.
Will my aid be cancelled?
- No. Not, as long as you are still enrolled and ATTENDING classes. For loan students, you must be attending at least six hours.
May I accept loans at this time?
- Yes. You may accept loans via LoLA. Go to the Financial Aid tab and choose “accept awards”. If no loans are offered, you must send an email to email@example.com and request a loan. If the student is eligible for loan funds, staff members from the Financial Aid office will reach out to the student to explain the rest of the process
How do I log in to LoLA? myBPCC? BPCC Student Email? BPCC Computer? BPCC Wi-Fi?
- Instructions for all of the above can be found on the Student Login Information guide on the Computer Services webpage (https://www.bpcc.edu/index.php/computerservices-help-studentlogin/).
- Go to www.bpcc.edu; in the Search box on the top right Type “Computer Services”; select “Computer Services Department”; select the down arrow next to “Getting Help”; select “Student Login Information”
I need help with CANVAS.
- Contact Educational Technology by calling 318-678-6023 or by emailing firstname.lastname@example.org.
- For 24/7 technical support within CANVAS call the CANVAS Student Support Hotline at 1-844-408-6456. There is also a chat feature within CANVAS. This is found under the Help Icon in the bottom of the far left menu within CANVAS.
- For computer related issues, email support, and other issues, please contact Computer Services at 318-678-6418.
I’m struggling with my classes. What can I do?
- It is best to contact your instructor with any questions or concerns regarding your class. The instructor can provide the best advice for any specific struggles with the course work, assignments, or other concerns.
What do I do about books rented from the Bookstore?
- The date to return rented books to the Bookstore is the last day of final exams; however, if our campus remains closed until the end of the semester, the Bookstore will email you a free Fed Ex return label to use to ship back your books. The Bookstore is extending the deadline to return your books by 7 days in order to help you because of the campus closure. If you have questions, please email email@example.com.
College Transition Programs
Is BPCC still providing high school equivalency or English Language classes?
Yes, our instructors are hard at work developing online resources and instruction for you. We are communicating with our students through Remind. Please download the app, and connect with us. Email your instructor for your code, if you have not received a message from them already.
Can I continue working on my high school equivalency or English classes if I don’t have internet?
Yes, our instructors are reaching out to students who do not have an email address to determine who needs access. If you DO NOT have access to the internet, and are currently enrolled in our classes, please call your instructor, on their office phone, and leave a message. They will contact you as soon as they are able. Instructor phone numbers are listed in your student handbook.
Can I enroll in high school equivalency or English classes now?
Yes, please see our online application on the BPCC College Transition Programs page. Complete the application, and someone will contact you within the next week.
I am a current student and want to know when you are scheduling our next test.
Testing is postponed until the campus reopens. We will begin rescheduling testing at that time.
How can I contact someone in the College Transition Programs department for more information?
Please use the Remind app, and enroll in: College Transition Programs General Information –@7947gd
Am I able to take a HiSET, PearsonVUE, Louisiana State Licensing Board for Contractors, ParaPro, CLEP, DSST, Distance Education Proctoring, Prometric, Praxis, or other exam at this time?
Until further notice, most of the testing companies have suspended their testing services. Check the website of the individual test company and BPCC for updates of when we are able to resume testing.
Can I make an appointment now for a test in May or June?
At this time we are not taking appointments for any of our testing services. Most of the testing services have suspended their testing services including taking appointments. Check the BPCC or individual test company websites for announcements about when testing scheduling will resume.
How can I get a question answered about testing?
The BPCC Testing Centers phone lines are not being monitored, but you can email us at firstname.lastname@example.org .
Louisiana Small Business Development Center
NWCR LSBDC – to request business assistance with the SBA Disaster Loan contact Dana at email@example.com or call 318-678-6142. We are working remotely and will return the call. All other business assistance, please, leave a message with the nature of the call and we will return those messages as time permits.
For information on Community Resources available for students, please contact:
Internet and Technology
The following links provide low cost internet and laptop options:
AT&T provider: https://m.att.com/shopmobile/internet/access/index.html
Sudden-link Provider: https://www.alticeadvantageinternet.com/
Scanning more than one document capabilities with smartphone
Go the the App Store or Google Play Store > Search for “Fast Scanner” and it should come up. There is a paid version.
Instructions for Downloading and Installing Microsoft Office 365
Download Students are eligible for a free copy of & Microsoft Office 365 Pro Plus. Download and install Office using Office 365 for business on your PC Through BPCC’s Microsoft Office 365 subscription, faculty/staff* and students can download.
Internet Access for Families and Students
FCC Chairman Ajit Pai has launched the Keep Americans Connected Pledge, which many broadband carries have signed. For the next 60 days, its core provisions will be:
- Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic.
- Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic.
- Open its Wi-Fi hotspots to any American who needs them.
Limited income households can apply for reduced cost internet access where available from AT&T-Access
- AT&T is also providing free access to its public WiFi hot spots.
- AT&T internet wireline customers and fixed wireless internet customers will receive unlimited data.
Limited income households can apply for reduced cost internet access where available from CenturyLink-Lifeline.
For households with K-12 students impacted by closures and who do not currently have home internet access, Suddenlink is offering Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within their footprint. Starting Monday, March 16, 2020, eligible households interested in this solution can call 888-633-0030 to enroll.
Verizon said it is waiving late fees and suspending service termination for customers “negatively impacted by the global crisis.”
T-Mobile is providing unlimited data to all current customers who have plans with data for the next 60 days. It will also provide additional data to mobile hotspot users.
- As our district prepares to offer coursework virtually, community partners are stepping up in big ways. Today Comcast announced in partnership with the Shreveport_NAACP that it would be providing Xfinity WiFi hotspots throughout our community to anyone who needs them for free. This will allow our students to be able to access course content from any of the available hotspot locations. To find the hotspot nearest you visit, www.xfinity.com/wifi. Additionally, Comcast announced it would be pausing data limits to allow for families to continue to access essential content and information from their personal devices. For our economically disadvantaged families, Comcast is also providing its Internet Essentials broadband program for free for the next 60 days and increasing the program’s speed.
- Catholic Charities – http://ccshpt.org/; phone: 318-865-0200 (assistance with rent or utilities)
- Providence House – http://www.theprovidencehouse.com/; phone: 318-221-7887 (housing)
- Salvation Army – https://salvationarmyalm.org/shreveport/; phone: 318-424-3200 (food, clothing, housing)
- Shreveport Bossier Rescue Mission – http://www.sbrescuemission.com/; phone: 318-227-2868 (housing)
- Hope Connections – http://www.nwlahope.org/; phone: 318-679-4591
- Other basic needs: Dial 211 from any phone or go to https://www.louisiana211.org/; Be prepared for a wait due to demand.